Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@urumibeauty.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
Ground shipping is free for all purchases of $100 or more.
Ground shipping starts at $6.00 and takes 2-8 business days to arrive after being shipped.
Priority shipping is also available
As all items are handmade, all orders are shipped within 7 business days after payment clears. All items are shipped via USPS priority mail, or USPS worldwide priority express.
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